Terms and Conditions (B2B)

1. Parties and Scope

These Terms and Conditions ("Terms") apply to all agreements between: DK Cloud Solutions ApS, CVR no. 45 85 91 26, ("DK Cloud Solutions", the "Provider") and the legal entity entering into an agreement for use of the Provider's services (the "Customer"). These Terms apply exclusively to business-to-business (B2B) relationships. Any customer terms shall not apply unless expressly accepted in writing by DK Cloud Solutions.

2. Services

DK Cloud Solutions provides professional cloud services, including:

• Cloud-based data storage and file management
• Proprietary software platform
• Encryption of data in transit and at rest
• Operation on servers physically located in Denmark

The Services are delivered in accordance with documented internal policies and controls based on ISO/IEC 27001.

3. Information Security (ISO/IEC 27001)

DK Cloud Solutions has implemented and maintains an Information Security Management System (ISMS) based on ISO/IEC 27001, including:

• Risk assessment and risk treatment
• Role-based access control (least privilege)
• Logging and monitoring
• Security incident management
• Physical and logical protection of data centers
• Business continuity and disaster recovery planning

The Customer acknowledges that information security is a shared responsibility and undertakes to use the Services in accordance with generally accepted IT security practices.

4. Customer Obligations

The Customer is responsible for:

• The legality and integrity of all data processed
• Proper access and user rights management
• Security of its own systems, devices, and credentials
• Compliance with applicable laws and regulations

The Customer must not:

• Attempt to bypass security controls
• Conduct penetration testing without written approval
• Use the Services for unlawful or harmful purposes

5. Availability, Operations, and Maintenance

DK Cloud Solutions aims to provide high availability based on industry best practices. Planned maintenance will be announced where reasonably possible. No guarantee of uninterrupted availability is provided unless otherwise agreed in a separate Service Level Agreement (SLA).

6. Subprocessors

DK Cloud Solutions may use subprocessors, provided that such parties:

• Are contractually bound to equivalent security obligations
• Comply with GDPR and ISO/IEC 27001 principles
• Do not transfer data outside Denmark/EU without a lawful basis

7. Fees and Payment

• All prices are exclusive of VAT
• Invoicing is performed in advance unless otherwise agreed
• Non-payment may result in suspension of services

8. Intellectual Property Rights

All intellectual property rights to the software, documentation, and infrastructure remain with DK Cloud Solutions. The Customer retains full ownership of its data.

9. Liability and Limitation of Liability

DK Cloud Solutions shall not be liable for indirect or consequential losses, including loss of profits, loss of data, or business interruption. The Provider's total liability is limited to the fees paid by the Customer during the preceding 12 months, unless otherwise required by mandatory law.

10. Termination

Either party may terminate the agreement with 30 days' written notice, unless otherwise agreed. Upon termination:

• The Customer will be given a reasonable opportunity to export its data
• Data will thereafter be securely deleted in accordance with documented deletion procedures

11. Amendments

Material changes to these Terms will be communicated with reasonable notice.

12. Governing Law and Venue

These Terms are governed by Danish law. Any dispute shall be settled before the Danish courts.